Refund Policy

Effective Date: May 02, 2026

At WireFrame Tech Design, we strive to provide reliable KIOSK and Industrial Display rental solutions along with transparent business practices. This Refund Policy outlines the conditions under which refunds may be issued for bookings made through wireframetech.com or directly with our company.

By booking our rental services, you acknowledge that you have read and agreed to this Refund Policy.

1. General Policy

We believe in maintaining fair and transparent refund practices. Refund requests are reviewed based on the status of the booking, equipment deployment, and the terms agreed upon at the time of confirmation.

Refunds are processed only in accordance with the conditions outlined in this policy.

2. Booking Confirmation

A booking is considered confirmed only after:

• Receipt of the required advance payment.
• Confirmation by WireFrame Tech Design.
• Availability of the requested equipment.

Once confirmed, the requested equipment is reserved for the customer during the agreed rental period.

3. Eligible Refunds

Customers may be eligible for a refund in the following situations:

• Cancellation before equipment dispatch.
• Booking cancelled due to equipment unavailability from our side.
• Duplicate or excess payment made by the customer.
• Any other circumstance approved by WireFrame Tech Design.

Approved refunds will be processed using the original payment method wherever possible.

4. Cancellation by Customer

Customers may cancel their booking at any time before equipment dispatch.

If the equipment has not been dispatched, eligible payments will be refunded after deducting any applicable administrative charges, if any.

If the equipment has already been dispatched, installed, or delivered to the customer’s location, transportation, logistics, and other applicable service charges shall be deducted before processing any refund.

5. Transportation Charges

Transportation charges are non-refundable once the equipment has been dispatched from our warehouse or delivered to the customer’s location.

Where transportation has already been arranged or completed, the customer shall bear the actual transportation costs, even if the booking is cancelled.

6. Installation Charges

Installation and on-site service charges are non-refundable once installation has been completed or our technical team has visited the customer’s location.

If installation has not yet been performed, the installation charges may be refunded where applicable.

7. Security Deposit Refund

Where a refundable security deposit has been collected, it will be returned after:

• The rented equipment has been returned.
• Our technical team has completed a physical inspection.
• All accessories, cables, adapters, stands, and supplied items have been returned.
• The equipment is found to be in the same condition in which it was supplied, allowing for normal wear and tear.

If the equipment is damaged, incomplete, or requires repair due to misuse, negligence, unauthorized modification, theft, liquid damage, fire, electrical damage, or any other customer-caused issue, the cost of repair or replacement may be deducted from the security deposit.

If the damage exceeds the value of the security deposit, the customer shall remain responsible for paying the remaining amount.

8. Damaged or Misused Equipment

No refund will be issued where losses or additional charges arise due to:

• Physical damage to the equipment.
• Broken displays or touch panels.
• Liquid or water damage.
• Fire damage.
• Electrical damage caused by improper power supply.
• Theft or loss.
• Unauthorized repair or modification.
• Misuse or negligence.

Customers are responsible for the equipment from the time of delivery until it is collected or returned.

9. Technical Issues

If rented equipment develops a genuine technical fault during normal and proper use, WireFrame Tech Design will make reasonable efforts to repair or replace the equipment within 24 hours, subject to location and product availability.

Technical issues that are resolved through repair or replacement do not automatically qualify for a refund.

Refund requests in such situations will be evaluated on a case-by-case basis.

10. Late Returns

Failure to return rented equipment on the agreed return date may result in additional rental charges calculated on a per-day basis.

Any outstanding late charges must be cleared before a refundable security deposit is released.

11. Refund Processing Time

Once a refund request has been approved, WireFrame Tech Design will normally process the refund within 7 to 10 business days.

The actual time taken for the refund to appear in the customer’s account may vary depending on the bank or payment service provider.

12. Non-Refundable Charges

The following charges are generally non-refundable once incurred:

• Transportation and logistics charges.
• Installation charges after service completion.
• Additional manpower charges.
• Charges for customer-requested modifications or customization.
• Charges arising from damage, misuse, theft, or negligence.
• Late return charges.

13. Right to Refuse Refund

WireFrame Tech Design reserves the right to refuse a refund where:

• False or misleading information has been provided.
• The customer has breached the Terms & Conditions.
• Equipment has been intentionally damaged or misused.
• Payment disputes involve fraudulent activity.
• Any applicable legal or contractual obligations prevent a refund.

14. Changes to This Refund Policy

WireFrame Tech Design reserves the right to update or modify this Refund Policy at any time without prior notice.

Any revised version will be published on wireframetech.com and will become effective immediately upon publication.

15. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

WireFrame Tech Design

Registered Office:

RZF-757/28, Street No. 2,

Raj Nagar-II, Palam,

New Delhi – 110077

Email: info@wireframetech.com

Phone: +91 96549 80941

Website: https://wireframetech.com