Return Policy

Effective Date: May 02, 2026

At WireFrame Tech Design, we are committed to providing high-quality KIOSK and Industrial Display rental solutions across India. This Return Policy outlines the terms and conditions for returning rented equipment at the end of the agreed rental period.

By renting equipment from WireFrame Tech Design, you acknowledge that you have read, understood, and agreed to this Return Policy.

1. Scope of This Policy

This Return Policy applies to all rental equipment supplied by WireFrame Tech Design, including but not limited to:

• Touch Screen KIOSKs
• Non-Touch KIOSKs
• Interactive Display KIOSKs
• Industrial Displays
• Digital Signage Displays
• Accessories, Cables, Adapters, Remote Controls, and Other Rental Components

2. Return of Rental Equipment

Customers are required to return all rented equipment on or before the agreed rental end date unless a rental extension has been approved by WireFrame Tech Design.

The return must include all accessories originally supplied with the equipment, including but not limited to:

• Power Cables
• HDMI/VGA/USB Cables
• Adapters
• Remote Controls
• Stands or Mounting Accessories
• Protective Covers (if provided)
• Any other supplied components

Incomplete returns may result in additional charges.

3. Equipment Condition

All equipment must be returned in the same condition in which it was delivered, excluding reasonable wear and tear from normal use.

Before accepting the return, our technical team will inspect the equipment for:

• Physical Damage
• Screen Damage
• Cracks or Breakage
• Water or Liquid Damage
• Fire Damage
• Electrical Damage
• Missing Parts or Accessories
• Unauthorized Repairs or Modifications
• Excessive Dirt or Negligent Handling

If damage beyond normal wear and tear is identified, the customer may be charged for repair or replacement.

4. Inspection Process

Upon return, all equipment will undergo a technical and physical inspection.

The inspection may include:

• Functional Testing
• Display Quality Check
• Touch Functionality Check (where applicable)
• Hardware Inspection
• Software Verification
• Accessory Verification

The inspection process helps ensure the equipment remains in good condition for future rentals.

5. Security Deposit

Where a refundable security deposit has been collected, it will be refunded after:

• Successful inspection of the returned equipment.
• Confirmation that all supplied accessories have been returned.
• Verification that no damage or loss has occurred during the rental period.
• Settlement of any outstanding rental or late charges.

If repair or replacement costs are required, the applicable amount may be deducted from the security deposit.

6. Late Returns

Equipment must be returned by the agreed return date and time.

If the equipment is returned late without prior approval:

• Additional rental charges will apply on a per-day basis.
• Late charges will continue until the equipment is returned or collected.
• Outstanding charges must be cleared before the security deposit is refunded.

7. Rental Extension

If additional rental time is required, customers should contact WireFrame Tech Design before the scheduled return date.

Rental extensions are subject to:

• Equipment availability
• Approval by WireFrame Tech Design
• Payment of applicable additional rental charges

Approval of an extension is not guaranteed.

8. Customer Responsibilities

During the rental period, customers are responsible for:

• Safe handling of the equipment.
• Protecting the equipment from theft or loss.
• Preventing water, fire, or electrical damage.
• Using the equipment only for its intended purpose.
• Ensuring a safe operating environment.
• Not relocating the equipment without prior written approval.

The customer remains responsible for the equipment until it has been officially collected or accepted by WireFrame Tech Design.

9. Damage, Loss, or Missing Items

Customers will be responsible for the repair or replacement cost if the equipment is returned with:

• Broken Screens
• Damaged Touch Panels
• Physical Impact Damage
• Water or Liquid Damage
• Burn Marks
• Electrical Damage
• Missing Accessories
• Missing Components
• Theft or Loss
• Unauthorized Hardware or Software Modifications

Where repair is not possible, replacement charges based on the current market value may apply.

10. Collection by WireFrame Tech Design

If return collection has been arranged by WireFrame Tech Design:

• The customer must ensure the equipment is packed and ready for collection.
• Transportation charges, where applicable, shall be borne by the customer unless otherwise agreed in writing.
• The customer remains responsible for the equipment until it is collected by our authorized personnel.

11. Technical Issues During Rental

If the equipment develops a technical fault during normal use, customers should immediately contact our support team.

Customers should not attempt to repair, dismantle, or modify the equipment.

Where applicable, WireFrame Tech Design will arrange repair or replacement within 24 hours, subject to location and equipment availability.

12. Non-Acceptance of Return

WireFrame Tech Design reserves the right to refuse acceptance of returned equipment if:

• The equipment has been intentionally damaged.
• Significant components or accessories are missing.
• Unauthorized repairs or modifications have been made.
• The equipment is returned in an unsafe or unusable condition.

Any resulting repair or replacement costs shall be the responsibility of the customer.

13. Changes to This Policy

WireFrame Tech Design reserves the right to update or modify this Return Policy at any time.

The latest version published on wireframetech.com shall supersede all previous versions.

14. Contact Us

If you have any questions regarding this Return Policy or require assistance with returning rented equipment, please contact us:

WireFrame Tech Design

Registered Office:

RZF-757/28, Street No. 2,

Raj Nagar-II, Palam,

New Delhi – 110077

Email: info@wireframetech.com

Phone: +91 96549 80941

Website: https://wireframetech.com